My Experience
Roles & Responsibilities
JUNE 2021 - TILL NOW
Uflex Ltd.
IT INFRA 7 OPERATIONS HEAD
Oct 2021- June 2022
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Green Filed Project OF Dharwad for IT Infrastructure.
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Green Filed Project OF Panipat for IT Infrastructure.
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Expansion of Uflex Liquid packaging plant for IT Infrastructure.
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Building a new Data Center for Uflex Film business Domestic and International location.
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Budget Designing for FMS and Infra.
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Designing for DC DR.
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Effectively manage an annual budgetary spend of $ 14 MM.
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Develop, implement, and maintain processes and procedures for the effective delivery of services and compliance with regulatory guidance
NTT DATA
Business process & Strategy Advisor
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Regulate and rearrange the ICT setup containing the call centre.
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Lead all projects through aggressive project governance processes; developing relationships with business stakeholders and leadership teams across departments.
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Coordinate with support partners, suppliers & service providers to ensure that the IT Infrastructure provides enough resources to deliver the desired level of business performance.
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Align ICT strategy with Business requirements and End User strategy for Support and IT Budgeting.
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Review P1 & P2 calls and coordinate vendor to increase uptime.
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Significant exposure in revamping ICT (Information and Communication Technology) setup for more than 20 plus marketing offices across the country.
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Expertise in working with 67 team members including Field Support.
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Asset management.
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ITSM tool Deployment (IT Summit).
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Critical Device monitoring.
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Production line motoring and coordinating SOP.
Jun 2014 – Oct 2021
CNH Industrial – Greater Noida
Manager ICT Infra & Operations
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Manage the entire ICT Infra Management & (PAN INDIA End User Support) based at Gr. Noida Tractor Plant.
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We have more-than 2500 employees and managing the EUS.
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Connecting with Business regarding their requirements. Discussion with partners about the solution and freezing the solution and preparing the BOM for the project startups
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Manage the set-up of 70 acres greenfield project for IT infra & IT Security in Pune. Plant. Lead Green Field Project for Crop Solution Equipment plant at Chakan Pune.
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Adhere the ITIL practice by the IT support team in co-ordination with APAC ICT team for closure of the assigned activity
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Maintain key program performance data for evaluations to support key decision-making program performance analysis
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Mange the Network and Server monitoring as well as Incident Management Project for APAC Remote Command and Control Center
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Regulate and rearrange the ICT setup containing call center according to APAC Region requirement.
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Lead all projects through aggressive project governance processes; developing relationships with business stakeholders and leadership teams across departments
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Track infrastructure assets as well as ensuring the security of infrastructure and applications for APAC region
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Coordinate with support partners, suppliers & service providers to ensure that the IT Infrastructure providing sufficient resources to deliver the desire level of business performance.
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Align ICT strategy with Business requirement and End User strategy for Support and IT Budgeting.
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Review P1 & P2 calls and coordinate vendor to increase up time.
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Significant exposure in revamping ICT (Information and Communication Technology) setup for more than 20 plus marketing office across the country
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Expertise in working with 14 team members including Field Support
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Possess strong exposure in managing APAC service desk operation with best ITIL practices in CNH Industrial and setting up Service Desk in APAC Region based out of India which includes hiring the team and the infrastructure.
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Gained functional exposure to contribute in commissioning of SCCM and agent 5 deployment tools
Nov-2012 to Jun-2014
CSC India Ltd
WORK Flow Manager
Major Incident Manager (Critical Incident Manager) Project SAS (Scandinavian Airlines System).
Responsible for handling Incident Management Process, monitoring Incident priorities and ensuring them to be completed within defined SLA.
Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization.
Activating the Outage Messages on the IVR and SCIS or other Support Tools.
Preparation of Chronology for the incident to improve the service facilitation.
Responsible for assigned incidents and own until a satisfactory conclusion is reached. Providing inputs to Problem Management Team based on trend identification of recurring incidents.
June 2025 - April 2026
HCL COMNET
Data Center Operation Lead
Sep 2008 – Jul 2010
GENPACT INDIA SERVICES
Managed Supported Service Desk
Data Center Management
Monitoring the Health and availability of the servers and network environment with the help of HP OVO monitoring tool which was integrated with BMC Remedy 7
Knowledge transfer & creating the Run Books.
Managed Data Center operations with full accountability in a 24 *7.
Change Management—Responsible for Tracking all the changes for the server deployments in the production and development environment.
Incident Management—Track the Incidents & ensure the SLA is achieved.
Vendor management (coordinating with Vendors for replacement of hardware at the time of failures, opening request on the basis on requirements of relevant teams and keep a track of it ).
Providing access to the vendor for DATA Center.
Tracking the Vendor replacing the hardware in various servers and storage in DATA Center.
Scheduling Oracle job with the help of OEM tool and ERP.
Monitoring Oracle applications (long locks and long running).
Handling Sev1, Sev-2 ticket.
Offline Support Rep. from Sep 2008 – Jul 2010
Recognized with Various R & R awards also got the tag of “Terminator".
Worked as an Process Auditor handled applications, for DuPont, USA and Canada on behalf of Dell India
OS troubleshooting involving effective use of clean-boot process to eradicate problems like Windows registry corruption and Blue-Screen errors
Rectifying issues related to Internet Explorer, which involved such complicacies as TCP/IP stack's soft/hard rebuild.
Handled Application, email and Engg. Software , SAP
Also managed the Quality process for the team.
Lean Certified & Process trainer.(Information ticket making FCR as Cat 5 )
Addressed system performance issues including detection and removal of a vast of array virus/malware content
Problems related to installation and configuration of various hardware
Network troubleshooting involving setting up small office/home networks in wired & wireless configuration.